MAG Wireless Charging Head
Can I use the MAG Wireless Charging Head with my original (non-MAG) Phone Case?
Unfortunately no, the MAG Heads do not contain a twist-to-lock-mechanism, only a magnetic attachment, so the original case isn't compatible with these.
Can I use the MAG Heads on my motorcycle mount?
No, whilst our MAG Heads can attach to our whole range of motorcycle, bicycle and 360 mounts, we don't suggest using them in any application where the phone may become damaged if it comes off the mount.
Our dual stage locking mounts (using a Lever Head or Weatherproof Wireless Charging Head) are still our most robust solution, providing a secure lock between case and mount.
What kind of charge rates should I expect from a wireless charger?
There are many variables which can impact the charge rate of your phone such as battery percentage, applications, having the screen on/off and ambient temperature all have an impact.
Different phone manufacturers also implement different approaches to manage the charge rate in the aim to protect the phone's battery.
Best Case Scenario
We've seen charge rates of 1% increase every 2 minutes or a 30% increase in battery charge every hour.
Worst Case Scenario
You may only see a 1% charge increase every 10 mins. 6% battery level increase in 1 hour.
What are the power adaptor requirements of the Quad Lock Wireless Charging Heads?
To achieve standard charging output of 5W, this requires an adaptor with a minimum output of 5 Volt/2 Amp*
Fast charging output 7.5W & 10W - Requires an adaptor with a minimum output of 9 Volt/1.67 Amp
*Most computer/laptop USB ports output 5V/0.5-0.9A and as such are not recommended for powering the Quad Lock® Wireless Charger. The minimum power requirements are 5V/2A but we recommend the use of a Quick Charge 2.0/3.0/4.0 (9V/1.67A) power supply as it will provide sufficient voltage and current required for fast charging (9V/1.67A).
Why does my phone get hot when using the wireless charger?
Wireless charging is only 70-80% efficient so the additional 20-30% of energy is converted into heat. In normal conditions, this is not usually a problem, however, using the wireless charger in your car in direct sunlight can compound the issue and cause some phones to overheat.
Apple's guide to temperature regulation, which has some crossover with other phone brands, recommends keeping your phone out of direct sunlight or operating in a hot vehicle.
If this happens, remove your phone from the charger and allow it to cool before continuing to charge. If possible, positioning the phone/charger near an A/C vent can help keep the phone and charger cool.
We have further information about expected wireless charging speeds and the effects of heat over here.