Shipping & Tracking
How long will it take for my order to arrive?
Please be aware that the ETA's listed below exclude delays due to carrier complications. All Quad Lock orders require 1-2 business days processing time before dispatch.
USA, Canada, and the UK
2-3 business days
2-5 business days
7-10 business days
2-5 business days, but for some parts of Europe the delivery may take longer.
Delivery times may vary from country to country. Please enter your tracking number on the carriers website for an accurate ETA.
How do I track my order?
Once your order has been processed and dispatched, you will receive a separate shipping email with your tracking number. Some tracking services can take up to 48 hours before the tracking number becomes active.
If the supplied tracking number isn't active after 48 hours, please contact us and we will investigate this further for you.
Some international shipments can take longer to arrive than the quoted delivery period. If you have not received your package after the estimated delivery period has passed, please raise a request with our support team and we will look into this for you.
How much do you charge for shipping?
We offer free shipping for orders over the following values based on your location:
If you live outside of these countries, shipping costs are calculated at the last stage of the checkout process, where you can select from a variety of shipping options.
If you have selected a tracked shipping method you will receive the tracking information once your order is dispatched, usually within 24 hours.
When will my shipping confirmation arrive?
Your shipping confirmation email will be sent out as soon as your order is packed and ready for dispatch!
When will I receive my shipping confirmation?
Orders are usually processed within one business day. Keep in mind, if you placed your order on a Friday it may not be processed until the following Monday.
Items on backorder/pre-order
If you have ordered a product which is on backorder or pre-order, your shipping confirmation will be sent once the product is in stock. Please check your order confirmation or the specific product page for more details.
I haven't received a shipping confirmation yet
- The confirmation email may have gone to your spam. Please check your spam/junk folder for an email from Quad Lock.
- Although unlikely, it's possible your email address was entered incorrectly. If this may have happened, please get in touch with us and we would be happy to sort this out for you.
Where is my order?
We work closely with our delivery providers to meet the estimated delivery times, however there are a small number of orders that don't meet these expectation for varying reasons.
My order hasn't arrived
- Check the order tracking page on the delivery companies website and view the tracking history to see the current and previous touch points.
- Contact the delivery company directly
- If the delivery company say the order has been delivered, follow the steps below in "My order says delivered but I haven't receive it yet".
- Contact our support team for further assistance
If you have checked the above and still have not received your order please submit a support request and our team will chase it up for you.
My order says delivered but I haven't received it yet
On the rare occasion, your package may be marked as delivered by the delivery company but you are yet to receive it.
- Check the shipping address entered at the time of purchase is correct.
- Look for a notice of attempted delivery (delivery card from postal company).
- In some countries, delivery companies may leave your package with a neighbour, someone in your building / complex or a shop next to your building. Ask around to see if someone has accepted the package for you.
- Contact the delivery company with your tracking number to seek further clarification of where they left the package or if they have taken to a delivery centre for you to pick up.
- n rare cases, packages may say delivered prior to arrival. It's worth waiting 48 hours to see if the delivery arrives.
- Contact our support team, we will be happy to look into this for you.
Do you deliver to Army Post Offices?
At this time, we do not currently ship to military addresses.
To provide us with an alternative postal address we can ship your order to, please click contact us using the links at the bottom of this page.
What countries do you ship to?
United States, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, United States Virgin Islands
AUSTRALIA, NEW ZEALAND & OCEANIA
Australia, New Zealand, Christmas Island (via AU), Cocos (Keeling) Islands (via AU), Cook Islands, Fiji, Heard & McDonald Islands (via AU), Kiribati, Nauru, Niue, Norfolk Island (via AU), Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu
United Kingdom, Gibraltar, Guernsey, Isle of Man, Jersey
Aland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania,Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Vatican City
Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Macao. Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Costa Rica, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lesotho, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mexico, Mongolia, Monserrat, Morocco, Mozambique, Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Qatar, Rwanda, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & The Grenadines, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Somalia, South Africa, Suriname, Swaziland, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Island, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Yemen, Zambia