How do I unsubscribe from Quad Lock emails?
To unsubscribe from marketing emails
To unsubscribe from Quad Lock promotional emails, you can click the 'unsubscribe' link at the bottom of our emails. If you are having any issues unsubscribing via the link, please feel free to reach out to our customer support team by using the 'contact us' links below and we can help you out.
Data erasure/Right to be forgotten
If you would like to exercise your ‘Right to be Forgotten’, and have all your data eliminated from our platforms, click on the below link and select 'request personal data deletion'
Please allow up to 30 days for this process to take full effect.
What is your return and warranty policy?
Change of mind returns can be arranged within 30 days from the purchase date. To arrange a return, please get in touch with out support team with your original order number and reason for the return. We will email you with details on where to send the returned item/s. Quad Lock will not cover the cost of return shipping.
Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s and the funds will be credited back to your original payment method. The refund can take up to two weeks to appear on your statement.
Shipping costs are non-refundable. When returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot refund returns which we don't receive.
30 Day Money Back Guarantee
Annex Products are proud to offer a 30 Day Money Back Guarantee return policy on all purchases. If you purchase a product and don't like it, you have 30 days to arrange a return. Customers wishing to exercise their 30 Day Money Back Guarantee need to contact our Customer Support Team with their order number. Shipping costs are not refundable.
Annex Products warranty obligations for the product you have just purchased (the "Product") are limited to the terms set forth in this document. Annex Products warrants the Product against defects in materials and workmanship for a period one (1) years from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller. If a defect arises and a valid claim is received by Annex Products within the Warranty Period, at its option, Annex Products will repair the Product or exchange the Product with a functionally equivalent new product. Annex Products warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes Annex Products property. When a refund is given, the Product becomes Annex Products property.
Unsolicited idea submission policy
We welcome customer feedback regarding our products and suggestions on how we may be able to improve or create new ones. However, Quad Lock's policy prevents the company or its employees to accept any unsolicited ideas, suggestions, proposals, design, concepts, and the like, on a confidential basis or to agree to hold any information in confidence. In addition, Quad Lock cannot agree to provide any compensation for any such unsolicited submissions.
This policy is intended to avoid any misunderstandings if Quad Lock decides to use customer suggestions or ideas to improve its products or services, or if new Quad Lock products or services developed independently by Quad Lock include features or improvements that were also suggested by a customer.
If you choose to submit an unsolicited idea or other information to Quad Lock, you agree that the following terms apply, regardless of any contrary statements accompanying your submission.
- Acceptance of your submission imposes no obligations on Quad Lock, and in particular:
1a. Quad Lock has no obligation to acknowledge or review your submission, or otherwise respond to you in any way regarding your submission.
1b. Quad Lock has no obligation to keep your submission confidential, and may publish or otherwise publicly disclose your submission in any existing or later developed media;
- Your submission and its contents automatically become the property of Quad Lock, without any compensation of any kind owed to you;
- Quad Lock may use or redistribute your submission and its contents for any purpose and in any way, including but not limited to using it in new products or services, or to improve existing products or services;
- You are authorised to make the submission, and that your submission does not include the confidential information, proprietary know-how, trade secrets, or other intellectual property of any other person or party.
If you do have a commercial interest in your product idea, suggestion or improvement we highly recommend contacting an IP attorney before submitting any information to Quad Lock.
Thank you for your understanding and for being a passionate customer!
What is Proposition 65?
Proposition 65 is the result of a law passed in California in 1986, referred to as the California Safe Drinking Water and Toxic Enforcement Act of 1986, or more generally referred to as "Proposition 65" or "Prop 65" for short.
By law, the State of California requires the Proposition 65 warning to be present on any product packaging when the products may contain one or more of the hundreds of chemicals listed in the Proposition 65 database.
What chemicals do Quad Lock products contain?
Some of our products are manufactured from Polycarbonate (PC). Polycarbonate is a very common plastic and is widely used to make drink bottles, sunglasses, baby bottles white goods, and many other products. Polycarbonate contains Bisphenol A (BPA), a chemical listed on the Proposition 65 database.
As our products are not intended to be used for storing or consuming liquid/food, potential exposure to BPA is greatly reduced.
Why do you have this warning on products which are sold outside of California?
We take a global approach to our packaging design, hence you will see the Prop 65 warning on all our products, even if you purchased the products outside of California / USA.
For more information, please refer to the following: