Support
  1. How can we help?
  2. Warranty & Returns

Warranty & Returns

You can view our full Warranty & Return Policy here.


If you have a product you would like to return or need assistance with, please contact our support team.

FAQ

How do I return my order?

Returns
To return a product or order, please get in touch with us and provide the following information:

  • Reason for return
  • Order number (or proof of purchase)
  • Photos of the product and packaging

    You are welcome to return a product for a refund within 30 days or purchasing as long as the item/s meet the conditions of our return-policy.

    Once we have received and inspected the returned goods, we will process your refund.

    • I have a problem with my product

    Quad Lock pride ourselves on supplying high-quality products, however, we understand problems can occur with any product.

    Our support team is available 24/7 to assist you with any questions or concerns you may have. To help us better understand your request, if you could please provide the following via our live chat or by starting a support request with the links below:

  • A copy of your Proof of Purchase or Quad Lock order number eq: QL-12345
  • Photo's and/or video's clearly demonstrating the issue
  • Your current address and telephone number

    We look forward to getting you back up and running soon!
    • I need to exchange my mount, what can I do?

    Due to our streamlined dispatch process, we cannot guarantee that we will be able to adjust your order before it has been dispatched. We recommend contacting our support team as soon as possible to see if we can hold your order before it is processed. If you've already received your order, please contact our support team and we can organise a return for the incorrect mount.

    I don't have my proof of purchase, what do I do?

    While we do require a proof of purchase for warranty claims, if you do not have your proof of purchase available, please reach out to our support team and they will be able to see if they can find the proof of purchase for you and confirm what assistance can be provided.

    I purchased from a dealer/stockist, how do I make a warranty claim?

    You have a couple of options, you can return to the stockist where the product was originally purchased, or alternatively, if you have your proof of purchase and evidence of the issue, we can help with a warranty claim directly.

    What is not covered under warranty?

    • Normal wear and tear
    • Cosmetic damage
    • Incorrect installation or misuse
    • Crash or impact damage
    • Modifications or third-party alterations
    • Lost or stolen items