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Warranty & Returns

FAQ

How do I return/exchange my order?

Returns
To return a product or order, please get in touch with us and provide the following information:

  • Reason for return
  • Order number (or proof of purchase)
  • Photos of the product and packaging

    You are welcome to return a product for a refund within 30 days or purchasing as long as the item/s meet the conditions of our return-policy.

    Once we have received and inspected the returned goods, we will process your refund.

    Exchanges
    Depending on what you have ordered, we may not be able to exchange your item for an alternative product, however, in most situations it's easier and faster to simply return the item for a refund and purchase the correct product at your convenience.

    • I have a problem with my product

    Quad Lock pride ourselves on supplying high-quality products, however, we understand problems can occur with any product.

    Our support team is available 24/7 to assist you with any questions or concerns you may have. To help us better understand your request, if you could please provide the following via our live chat or by starting a support request with the links below:

  • A copy of your Proof of Purchase or Quad Lock order number eq: QL-12345
  • Photo's and/or video's clearly demonstrating the issue
  • Your current address and telephone number

    We look forward to getting you back up and running soon!