Cases & Adaptors
Product Support
Tutorials, FAQ, how-to guides, technical resources and related accessories
Tutorials
FAQ
Can I buy a new phone case to use with my existing mount setup?
You sure can! Whilst you can buy our cases in a "kit" with a mount, you can purchase them individually too. Take a look at our full range of cases here.
Do you support iPads or Tablets?
We currently offer a MAG case for the iPad Mini (6th Gen), though we hope we can provide a more extensive range in the future.
Do you make waterproof cases?
Unfortunately no. Quad Lock cases are not waterproof, however using the Quad Lock Poncho will provide increased weather resistance as it provides better protection from light rain, dust and mud, but it is not waterproof. Please use your discretion when using Quad Lock in bad weather or muddy terrain.
Most newer phones have a water resistance rating (Ingress Protection) and can be used in wet conditions without a waterproof case.
Does the Poncho impact the use of the touchscreen?
If using a screen protector in combination with a Poncho, the extra thickness can make the touch screen considerably less responsive and sometimes having no response.
We do not recommend using a screen protector and poncho at the same time if you intend on operating the touch screen.
If I buy a MAG Case can I use it with my existing non-MAG mounts?
Absolutely! Our MAG cases feature both a magnetic locking feature as well as the Quad Lock Twist-To-Lock mechanism.
Can I use the headphone jack/charging port with the Poncho installed?
Unfortunately, no. Having an opening in the Poncho would compromise the product and allow unwanted dirt, rain and other matter to enter.
As an alternative option to allow audio while the Poncho is fitted, we recommend using wireless headphones.
Can I use any screen protector with a Quad Lock case?
Not all 3rd party screen protectors will work with a Quad Lock case. Because the case needs to hold phones firmly over sometimes-bumpy surfaces our cases include partial coverage at the front of the phone which can push into the edges of some screen protectors.
The good news is we have our own range of screen protectors for most of the phones that we provide cases for. These have around 1mm of clearance between the edge of the case and the phone's screen.
You can purchase those here.
How do I work out which phone model I have to buy the correct case?
The best way to work out which model phone you have is to check in the phones settings.
I'm having an issue with my case, what can I do?
If you're having an issue with your case developing a fault, please get in contact with our support team and they can assist you with exploring your warranty options.
What devices do you have cases for?
At the moment we have MAG cases for the following devices;
Samsung: Galaxy S22, Galaxy S22+, Galaxy S22 Ultra, Galaxy A34, Galaxy A54, Galaxy S23, Galaxy S23+, Galaxy S23 Ultra, Galaxy S23 FE, Galaxy A35, Galaxy A55, Galaxy S24, Galaxy S24+, Galaxy S24 Ultra, Galaxy S24 FE
Google: Pixel 6a, Pixel 7a, Pixel 7, Pixel 8a, Pixel 7 Pro, Pixel 8, Pixel 8 Pro, Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL
iPhone: iPhone 12 Mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone SE (3rd Gen), iPhone 13 Mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14 Plus, iPhone 14, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15 Plus, iPhone 15, iPhone 15 Pro Max, iPhone 15 Pro, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max
iPad: iPad Mini (6th Gen)
We currently have the original case for the following devices;
Galaxy: Galaxy S7, Galaxy S8, Galaxy S8+, Galaxy S9, Galaxy S9+, Galaxy Note9, Galaxy S10e, Galaxy S10, Galaxy S10e, Galaxy S10+, Galaxy Note10, Galaxy Note10+, Galaxy Note20, Galaxy Note 20 Ultra, Galaxy S20, Galaxy S20+, Galaxy S20 Ultra, Galaxy S20 FE, Galaxy S21, Galaxy S21+, Galaxy S21 Ultra, Galaxy S21 FE, Galaxy S22, Galaxy S22+, Galaxy S22 Ultra, Galaxy A34, Galaxy A54, Galaxy S23, Galaxy S23+, Galaxy S23 Ultra, Galaxy S23 FE, Galaxy A35, Galaxy A55, Galaxy S24, Galaxy S24+, Galaxy S24 Ultra
Pixel: Pixel 3 XL, Pixel 3, Pixel 4 XL, Pixel 4, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro
iPhone: iPhone 6/6s, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone XR, iPhone XS Max, iPhone X/XS, iPhone SE (2nd Gen), iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12 Mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone SE (3rd Gen), iPhone 13 Mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14 Plus, iPhone 14, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15 Plus, iPhone 15, iPhone 15 Pro Max, iPhone 15 Pro, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max
Huawei: Huawei P30, Huawei P30 Pro, Huawei P40, Huawei P40 Pro
Universal Adaptors: For any device not listed we would recommend our Universal Adaptors, be sure to check the surface guidelines to confirm the products right for you
We also have a range of Ponchos available for these devices you can find these here
Is the iPad 6th Gen case compatible with the iPad mini (A17 Pro)?
Yes, they both have the same dimensions so the case will fit both models. The same is true for the Screen protector and folio.
Universal Adaptor Adhesive Guidelines
Quad Lock Universal Adaptor - 3M™ VHB™ 4952 Adhesive Compatibility
The Quad Lock Universal Adaptor uses 3M™ VHB™ 4952 adhesive, known for its strong bond to smooth, non-textured, and non-porous surfaces like plastic and metal.
Important Notes:
- Phone Case Recommendation: We strongly recommend using a case if your phone has a glass back.
- Tape Specifications: For more details, visit the 3M™ VHB™ website.
- Bonding Caution: Not all phones or cases are compatible with 3M™ VHB™ tape. The following guide is for reference only. Always ensure a strong bond has been achieved before use. Proceed at your own risk.
Suitable Materials:
- Poly Carbonate (PC)
- ABS
- Aluminium
Not Suitable Materials:
- Rubber (TPR/TPU)
- Leather
- Silicon
- Un-coated Glass
- Hydrophobic Coated Glass (found on most modern smartphones)
- Soft Touch Paint or Rubberized Coatings
- Polypropylene (PP), e.g., Lifeproof Fre Case
- Wood
Recommended Cases
The following is a guide for cases that we recommend for use with the Universal Adaptor. If you're not sure what your case is made from, please contact the manufacturer to confirm before use.
Lifeproof
- Nuud Case: The rear of the case is made from a fine textured Polycarbonate which bonds well.
Otterbox
- Commuter, Defender, and Symmetry Series Cases: The outer shell of these cases is made from Polycarbonate which bonds well.
Quad Lock Universal Adaptor - Weight Limit
We have tested our Universal Adaptor with devices made of suitable materials weighing up to 300g / 10.6oz.
While we can't always account for the size of larger devices and how they will perform with our mounts, the Universal Adaptor will remain adhered to a device up to that weight.
The user is responsible for ensuring that the Universal Adaptor is adhered to a suitable substrate to ensure the safety of the device while using Quad Lock products.
