MAG Battery Pack Product Recall

Quad Lock is recalling its MAG Battery Pack, as battery pack can overheat, posing a fire hazard.

If you have a recalled MAG Battery Pack, we urge you to immediately stop using it, follow the steps below to arrange a refund, and dispose of it in accordance with local regulations for lithium-ion battery disposal.

What do I need to do?

1. Stop Using the Battery Pack

Immediately stop using the MAG Battery Pack to avoid any safety risks.

2. Claim Your Refund or Store Credit

Follow this link to participate in the recall. You’ll need to provide:

Proof of purchase (e.g., receipt or order number - if available).
Photos of your battery pack (e.g., photos of the casing of the battery pack).

Once we receive this information, you can choose between a full refund or a store credit.

3. Dispose of the Battery Pack
Once you’ve lodged your claim above, please dispose of the battery pack in accordance with your local regulations for lithium-ion batteries. Improper disposal can lead to environmental hazards or safety risks.

Do not throw the recalled batteries in the trash. Do not deposit the recalled batteries in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling centre for damaged/defective/recalled lithium-ion batteries, because these potentially hazardous batteries must be handled differently than other batteries.

Terms of Recall

When you submit your refund or store credit claim, you are agreeing to the terms of the recall and confirming that you qualify for your refund, including compliance with the following statements: I am a consumer who obtained the MAG Battery Pack for personal or household use prior to Thursday, November 7th 2024 and I am currently in possession of the MAG Battery Pack that I will be registering. I will dispose of the battery pack in accordance with local and state ordinances. I understand that if I submit a claim for an item that is not a genuine and eligible Quad Lock battery pack, or if I submit a claim for a battery pack that has previously been registered, or am determined, in Quad Lock’s sole discretion not to meet the above criteria, including being a genuine Quad Lock consumer, I will not receive a refund or store credit.

FAQs

Q: Why is this product being recalled?
A: The MAG Battery Pack has a risk of overheating, which could potentially cause a fire hazard.

Q: What if I'm a business and purchased through your Sales team?
A: You should contact Quad Lock at b2b@quadlockcase.com to discuss the remedies available to distributors, resellers, and other parties.

Q: What should I do with the battery pack?
A: Please stop using it immediately and dispose of it in accordance with your local regulations for lithium-ion batteries.

Q: Can I get a replacement instead of a refund?
A: Currently, we are offering either a refund or store credit. There is no replacement option for this product.

Q: How do I return my recalled product?
A: You won't need to physically return your MAG Battery Pack, but you will need to dispose of it in accordance with your local regulation for the disposal of Lithium-Ion Batteries and the guidance above.

Q: Is there a deadline for returning the recalled product?
A: We encourage customers to return their products as soon as possible, but there is no strict deadline for returns.

Q: Will I be reimbursed for return shipping costs?
A: Yes, if this is reflected in your purchase price.

Q: How long will it take to receive my refund?
A: Refunds are typically processed up to 48 hours after the return has been initiated. However, due to higher-than-usual contact volumes, we may experience delays, and processing could take up to 10-14 business days.

Q: Do I need a purchase receipt to show that I bought a MAG Battery Pack?
A: No receipt or proof of purchase is required for consumers to participate in the recall.

Q: Are you recalling other products?
A: No, this recall is only for the MAG Battery Pack. No other Quad Lock products are being recalled.

Q: I received my MAG Battery Pack as a gift. Should I also participate in the recall?
A: Yes. We encourage consumers to participate in the recall and visit quadlockcase.net/recall to find instructions on how to participate in the recall and dispose of the batteries that you may have.

Q: What if I sold or gifted the MAG Battery Pack to someone else? Should I notify them about the recall?
A: If you sold or gifted a MAG Battery Pack to someone, Quad Lock would greatly appreciate it if you would send them a message to notify them of the recall and direct them to participate in the recall by visiting quadlockcase.net/recall.

Q: My MAG Battery Pack seems fine. Do I need to participate in the recall?
A: We are glad you enjoyed your MAG Battery Pack and that it functioned as expected. We are asking consumers with a MAG Battery Pack to participate in the recall by visiting quadlockcase.net/recall.