Vibration Dampener - FAQ

What is a vibration dampener and do I need one on my motorcycle?

The Quad Lock Vibration Dampener has been created in response to the increased sensitivity of new smartphone camera's image stabilisation modules and the impact that some motorcycle engines have on these modules. Quad Lock recommends the use of our Vibration Dampener for additional confidence when mounting your smartphone to any motorcycle.

Further information from Apple regarding exposure to high frequency vibrations:

https://support.apple.com/en-us/HT212803

More information about the dampener can be found in our blog post: https://www.quadlockcase.com/blogs/news/introducing-the-vibration-dampener

 

Is the Vibration Dampener compatible with my current motorcycle mount setup?

The vibration dampener is compatible with all Quad Lock Motorcycle Mounts, Motorcycle USB Charger & Motor Wireless Charger.

For best performance, the dampener should be installed as close to the phone as possible. The image below which shows the preferred order in which to install the different Quad Lock items you have 

*Please note, if you wish to use the Moto USB charger with the vibration dampener, a knuckle adapter or extension arm will be required to complete the installation

 

VDM-Set-up-diagram-30-08-21-1.jpg

 

How do I install my new vibration dampener?

Please view our ‘how to install’ video on youtube or reach out to our customer support team for assistance:

How To Install The VDM - You Tube

Contact Customer Support

 

My phone still seems to be wobbling with the vibration dampener installed, is this normal?

This has been one of the biggest challenges with the design, to have something spongy enough to dampen but stiff enough so your phone feels secure and you can take it on and off using the Quad Lock twist and lock system. We have fine tuned and tested the design to ensure it delivers the best results for both protecting your phone from the high frequency vibrations that damage phones and also being a strong and secure mounting system.

 

Rest assured that some movement is the expected behaviour of the Vibration Dampener and you’re not seeing anything out of the ordinary. There's more information about the Vibration Dampener and the engine vibrations it has been designed specifically to compensate for on the product page here.

 

Does using the camera whilst riding a motorcycle increase the chance of damaging the modules? 

Whist the dampener will be effective in reducing some of the harmful vibrations, riding with your smartphone camera recording can increase the risk of damage even with the dampener installed due to the camera modules continuing to focus whilst recording.


What about my Bicycle? Do I need a vibration dampener?

We have designed our Vibration Dampener to be used specifically with motorcycle mounts to reduce the levels of high frequency vibrations that can affect the image stabilisation on new smartphones. Currently this is only a known issue with some motorcycles, not bicycles.

It does however share the same connecting feature as the Out Front Mount Pro and can be attached to this bike mount if desired for your bicycle.

The Vibration Dampener is not compatible with the standard Out Front Mount or bike Handlebar/Stem Mount.

 

Can’t find your answer in our support center? Contact us directly.