My order has not arrived yet?

We are sorry to hear that you have not received your order yet.

Please ensure you have checked the following

  • Check the order tracking status.
  • Ask your local Post Office to see if it has been sent there. They don't always leave a card.
  • Check with neighbouring properties to see if it may have been delivered to the wrong address by accident

On occasions orders can take much longer than the quoted delivery time frame to arrive. International deliveries, in extreme case, can take up to six weeks longer than quoted depending on the local postal service.

If you have checked the above and still have not received your order please submit a support request and our team will chase it up for you.

Can’t find your answer in our support center? Contact us directly.