Touch screen sensitivity issues when using a Poncho with a Samsung Galaxy S10 and S20 generation phones

The latest Samsung Galaxy phones are provided with a factory screen protector installed.

These include the following phones that we supply cases for

  • S10, S10E, S10+
  • Note 10, Note 10+
  • S20, S20+, S20 Ultra
  • Note 20, Note 20 Ultra

Removing this screen protector improves the screen sensitivity. Also you can increase the sensitivity of the touch screen as detailed below:

Changing the sensitivity of Galaxy S10/S20 touchscreen
  1. From a home screen, swipe up or down from the centre of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Display.
  4. Tap the Touch sensitivity switch to turn on.
  5. That's it! Sensitivity of your touchscreen should now be increased.

If you have any further problems please get in touch

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