If you are having difficulty operating your phone with the Poncho we recommend the following:
The Samsung S10 phones were shipping with a factory screen protector installed. Removing this screen protector improves the screen sensitivity. Also you can increase the sensitivity of the touch screen as detailed below:
- From a home screen, swipe up or down from the center of the display to access the apps screen.
- Open Settings app.
- Tap Display.
- Tap the Touch sensitivity switch to turn on.
- That's it! Sensitivity of your touchscreen should now be increased.
If you have any further problems please submit a request.