Touch screen sensitivity issues when using a Poncho with a Samsung Galaxy S10/S10+/S10E

If you are having difficulty operating your phone with the Poncho we recommend the following:

The Samsung S10 phones were shipping with a factory screen protector installed. Removing this screen protector improves the screen sensitivity. Also you can increase the sensitivity of the touch screen as detailed below:

How to change sensitivity of Galaxy S10 touchscreen
  1. From a home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Display.
  4. Tap the Touch sensitivity switch to turn on.
  5. That's it! Sensitivity of your touchscreen should now be increased.

If you have any further problems please submit a request. 

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