My order says delivered but I have not received it?

On the rare occasion, your package may be marked as delivered by the delivery company but you are yet to receive it. In these cases, please follow the steps below;

  1. Check the shipping address entered at the time of purchase is correct. 
  2. Look for a notice of attempted delivery (delivery card from postal company).
  3. In some countries, delivery companies may leave your package with a neighbour, someone in your building / complex or a shop next to your building. Ask around to see if someone has accepted the package for you.
  4. Contact the delivery company with your tracking number to seek further clarification of where they left the package or if they have taken to a delivery centre for you to pick up. 
  5. In rare cases, packages may say delivered prior to arrival. It's worth waiting 48 hours to see if the delivery arrives.
  6. Contact our support team, we will be happy to look into this for you.


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