My order says delivered but I have not received it?

If the tracking information shows that your package was delivered, but you are unable to locate it please try to following: 

  • Check the shipping address entered at the time of purchase is correct. 
  • Look for a notice of attempted delivery (delivery card from postal company).
  • Have a good hunt for your order around delivery location.
  • Check with your neighbours to see if they accepted delivery on your behalf. 
  • Contact the delivery company with your tracking number to seek further clarification of where they left the package or if they have taken to a delivery centre for you to pick up. 
  • Wait 48 hours, in rare cases packages may say delivered prior to arrival. 

If non of the above works please submit a support request here -

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