My order says delivered but I have not received it?

If the tracking information shows that your package was delivered, but you are unable to locate it please try to following: 

  • Check the shipping address entered at the time of purchase is correct. 
  • Look for a notice of attempted delivery (delivery card from postal company).
  • Have a good hunt for your order around delivery location.
  • Check with your neighbours to see if they accepted delivery on your behalf. 
  • Contact the delivery company with your tracking number to seek further clarification of where they left the package or if they have taken to a delivery centre for you to pick up. 
  • Wait 48 hours, in rare cases packages may say delivered prior to arrival. 

If none of the above works please contact our support team.

Can’t find your answer in our support center? Contact us directly.