My order says delivered but I have not received

If the tracking information shows that your package was delivered, but you are unable to locate it-

  • Check the shipping address entered at the time of purchase. 
  • Look for a notice of attempted delivery (delivery card from postal company).
  • Have a good hunt for your order around delivery location.
  • Check with the people you cohabit with and your neighbours to see if they accepted delivery. 
  • Contact the delivery company with your tracking number to seek further clarification of where they left the package or if they have taken to a delivery centre for you to pick up. 
  • Wait 48 hours, in rare cases packages may say delivered prior to arrival. 



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