Can you wirelessly charge your phone when using a Quad Lock Case on 3rd party chargers?

Yes, but not with all chargers. We recommend using a Quad Lock Wireless Charger to provide the best wireless charging experience as it's been designed to work specifically with our cases.

NOTE: Apple has made changes to the iPhone 12 models which reduced the wireless charging distance by approximately 50%. Unfortunately, this means that the Magsafe charger is unable to charge iPhone 12's when using a Quad Lock case and its less likely to work with 3rd party wireless chargers. 

Due to the extra thickness around the mounting area of our cases, not all 3rd party wireless chargers will work with Quad Lock cases. We have tested several brand name and Qi™ Certified wireless chargers and have found that some wireless charging work with our cases and some don't. For this reason we can't guarantee that all 3rd party chargers will work hence we recommend the use of the Quad Lock Wireless Charger to provide the best wireless charging experience.

 
 
If you are experiencing issues with the wireless charging when using our cases on 3rd party wireless chargers here are some things to check:

1) Alignment
Make sure your phone is aligned centrally on the charging pad. Wireless charging requires the phone to be aligned accurately with the charging coil. If it's not aligned correctly it won't charge or will charge very slowly. 

2) Power source
Wireless chargers generally require a minimum of 5V 2A power supply. Older USB power adaptors and some USB sockets on PC's and Mac's can only output 1A which for most wireless chargers is not sufficient. The power requirements for your wireless charger should be labeled on the rear of the product. 
In our testing we found that not all 3rd party wireless chargers would charge through our case hence we recommend the use our Quad Lock Wireless Charging products. 

 

 

 

 

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