How do I return/exchange my order?

Returns

To return a product/order please contact us with the following information:

  • Reason for return
  • Order number (or proof of purchase)
  • Photos of the product and packaging

You are welcome to return a product for a refund within 30 days or purchasing as long as the item/s meet the conditions of our return-policy. 

Once we have received and inspected the returned goods we will process your refund. 

Exchanging

Depending on what you have ordered we may not be able to exchange your item for an alternative product however in most situation it's easier and faster to simply return the item for a refund and purchase the correct product at your convenience. 

Please contact our support team and they will advise you on the best option.   

 

 

Can’t find your answer in our support center? Contact us directly.