How do I track my order?

Please note that not all orders are tracked. If you selected a tracked shipping service when you placed your order you will be provided with a tracking number once the order has been processed and shipped. It can take between 24-48 hours for this to happen depending on when you placed the order and the shipping method selected.  

If the supplied tracking number does not work please allow 24 hours for it to update and try again. 

If your order does not have tracking you should have received an estimate delivery date range.

If you have not received your package after the estimated range has passed please submit a support request with your order number (starting with QL) and our support team will be in touch. 

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